One support base.
All the answers.
Support base software for lightning-fast customer
support and effortless self-service.
Watch Modal in action
Help more people faster
Encourage self-service so that your customers can solve their
problems anytime. Give your support teams a tool to
significantly decrease the total case handling time.
Live chat, ticketing, SOP management, and more
How often do you find yourself answering the same questions for different customers or wishing that you had real time feedback?
Full knowledge base support pre-loaded with the right content
Your support teams don’t have to learn all the
answers by heart. They have Modal to quickly look up the answers to customers’ questions.
Your personalized support system designed to scale
A complete support operating system designed to scale with your agency's needs. No more pay-per-user seat - simply pay for what you need when you need it.
Modal gives you
the best of both worlds
The customers’
world
Chances are that your customers try to answer their questions alone before they reach out to your support agents. Help them solve their problems at their own pace, then escalate when needed through this scalable support operating system.
Self-service around the clock & live chat options
Help your customers find answers to their questions on their own while supporting them via Live Chat & Ticketing. Anytime. Anywhere.
Improved knowledge
base management
Give your customers more ways to find the information they need whenever they want to contact your business.
Customizable guided tours personalize for you
Implement easy to use personalized guided tours designed to highlight features and functions within your CRM platform.
Create impactful news flashes for your platform
From announcing new features to delivering tailor fit news to specific customers the news flash module covers it all.
Provide 24/7 self-service
Answer more questions in less time
What we value a lot about Modal is the ability to ensure it is truly represented as our brand. Adding our name makes it feel like an integral part of our SaaS.
- Chris Lyle, GoLawHustle
Our customers want to learn more about video making techniques. With Modal, they can browse our resources at their own pace and solve their problems without contacting our customer support.
- Dar Holdsworth, ChiroDominance
The agents’ world
It's ok not to have answers to every question. No one does, and your agents aren't encyclopedias. Modal has got them covered.
Quicker response time via native live chat
Help your customer support teams to easily find the information they need when they don’t know the answer on the spot.
Consistent tone of voice using custom SOPs
Stay on-brand and answer repeated questions in one style, regardless of who's on duty with the SOP management system.
Prioritized tasks
Save your support team’s time and have them focus on more urgent tasks when customers are asking the same questions.
What’s a support
base?
Support base software helps you manage and share your team’s internal knowledge, and build a public help center for your customers.
On the one hand, a knowledge base gives your customers a hosted help center so they can find answers on their own before starting a chat or when your support team isn't around. On the other hand, it gives your support team a helping hand anytime they need to answer questions they don’t know the answer to on the spot.
Help your customers and support
teams at the same time
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