Privacy Policy

Last Updated: January 2025

1. Introduction

At Modal Support, we are committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines the types of personal data we collect, how we use and share it, and the rights and choices you have regarding your information.

2. Scope

This Privacy Policy applies to personal data processed by Modal Support in the course of our business, including on our websites (such as modalsupport.com), applications, and other online services (collectively, the "Services").

3. Information We Collect

• Information You Provide: When you create an account, contact us, or use our Services, you may provide personal data such as your name, email address, phone number, company name, and payment information.
• Automatically Collected Information: We collect certain information automatically when you use our Services, including your IP address, browser type, device information, pages visited, and usage patterns.
• Information from Third Parties: We may receive information about you from third-party sources, such as business partners, marketing service providers, and publicly available sources.

4. How We Use Your Information

• Providing and Improving Services: To operate, maintain, and enhance our Services, including troubleshooting, data analysis, and testing.
• Communication: To communicate with you, including responding to inquiries, providing customer support, and sending administrative messages.
• Marketing: To send you promotional materials, subject to your preferences and applicable laws.
• Security and Compliance: To protect our Services, enforce our terms and policies, and comply with legal obligations.

5. Sharing Your Information

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer support.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Data Transfers

Your personal data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Objection: Object to our processing of your personal data.
• Restriction: Request restriction of processing your personal data.
• Portability: Request transfer of your personal data to another service provider.

To exercise these rights, please contact us at support@modalsupport.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services. You can manage your cookie preferences through your browser settings.

10. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Modal Support
Email: support@modalsupport.com